Outpatient Prescription Journey

Step 1
The Patient enters Pharmacy with outpatient Prescription and approaches the front counter.

Step 2
A Pharmacy Counter Assistant confirms the patient’s details, allergy status and which department the patient has visited. Payment is then taken if the patient isn’t exempt from prescription charges.

Step 3
The prescription is booked onto the tracking system. The patient will then be provided with a waiting number which is visible on the TV screen in the waiting area.

Step 4
The prescription is passed to a Pharmacist for a clinical check to ensure the patient receives the appropriate medication and dose prescribed.

Step 5
The Prescription is labelled with the patient’s details and prescriber directions to conform with regulations.

Step 6
The prescription is assembled by a dispenser ready for the final check.

Step 7
The prescription is accuracy checked and a final sign off is received to ensure the medication matches with what the prescriber intended.

Step 8
The prescription is scanned off the tracking system
as complete and the waiting number is called out. Counselling for the medication is provided and the prescription is handed over
** Please note that some prescriptions from specialised departments will come directly from the prescribers where a specialist pharmacist has completed a clinical check. Occasionally it will require a clinical check post-blood results before we can release the treatment.**